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TERMS AND CONDITIONS

CONFIRMED AND GUARANTEED RESERVATION:

CONFIRMED AND GUARANTEED RESERVATION: A reservation is considered guaranteed if it is secured by credit card (Visa, Master Card or American Express) with valid data or bank deposit.

Guarantee with bank deposit or transfer: You can guarantee your reservation by depositing the total of your stay to the following data:

BANK DETAILS:

Operadora Turística Normanda S.A. de C.V.
R.F.C. OTN 130521 4T6
Sucursal – 0648 | Bancomer – 0193273725
Transferencia CLABE 012396001932737252 

IMPORTANT: As soon as you make the deposit or transfer to our account, we will ask you for the proof of payment to be applied to your reservation as well as billing information.

CANCELLATION:

If you cancel your reservation only guaranteed*NOT PREPAID before 7 days of your arrival, there will be NO penalty charge.

When a cancellation of a paid reservation is requested, a charge of 20% of the total amount paid will be made within 7 days of arrival.

If you cancel your guaranteed or paid reservation during the 7 days prior to your arrival, the hotel will charge the TOTAL of your reservation

In case of No Show the hotel will generate charge of the total of your reservation to the card provided.